For homeowners
You remain the policyholder and decision-maker. You may continue speaking with your insurer, while your assigned public adjuster handles the agreed representation work and keeps you informed.
Claim Representation
Communicate with the insurer, submit supporting material, request clarification or reconsideration, coordinate reinspections, and keep the policyholder informed.
Is this the right service for the file?
After a written engagement agreement is signed, licensed public adjusters manage claim representation for qualified files, with clear status updates for the homeowner.
This may help when
- A completed review identifies a supported claim dispute
- The policyholder wants a licensed representative to handle carrier communication
- The evidence is ready for a structured request, reinspection, or reconsideration
Role clarity
FlatRatePA.com provides public-adjusting services, not roofing or legal services. Representation requires claim qualification and a written agreement; no outcome is guaranteed.
Texas Department of Insurance: public adjustersWhat we review
Send what you have. We will identify what is useful, what is missing, and what matters for this stage of the claim.
- The complete claim record and prior carrier communication
- Open scope, valuation, documentation, and payment issues
- Relevant policy material and the carrier’s stated position
- Known deadlines, inspection needs, and unresolved requests
What this service delivers
- Licensed carrier communication
- Supporting material submission
- Reinspection coordination
- Homeowner status updates
Document. Review. Act.
A consistent three-step path keeps the file focused and makes the next decision easy to understand.
- Step 1
Confirm the engagement
The homeowner reviews and signs a written agreement that defines the service, fee, and responsibilities.
- Step 2
Present the supported position
Licensed public adjusters submit relevant material, communicate with the carrier, and coordinate needed inspections.
- Step 3
Track the claim
We document responses, explain open decisions, and keep the policyholder informed through resolution or the next appropriate step.
What this means for you
The public-adjuster role stays separate from the roofing work, with clear responsibilities for each party.
For roofing companies
You continue handling the roofing scope and repair relationship independently. FlatRatePA.com does not pay referral fees, and the homeowner signs any public-adjuster agreement directly.
What happens next
We close resolved items, explain any remaining requirements, and recommend whether the file should proceed to appraisal review, another specialist, or claim closeout.
Find out whether your claim deserves another look.
Send the documents you have. We will identify the next reasonable step and any information still missing.